Stamps.com: Carrier Pickup FAQs

Carrier Pickup Information

What You Should Know

When you request a Carrier Pickup, you are asking your letter carrier to collect your packages the next USPS delivery day. USPS delivery days are Monday through Saturday, excluding holidays. Check the USPS Calendar for a list of USPS holidays.

Carrier Pickup is available for the following domestic services:

Express Mail
Priority Mail

(Note: Packages for other mail classes can be included as long as at least one of the packages is sent via Priority Mail or Express Mail)

Requests must be received by 2:00 AM CST.
Packages must have correct postage affixed.
If stamps are used, a face-to-face transaction with your carrier is required.
Packages must be properly sealed and ready for shipment.
Maximum weight per package is 70 pounds.
Packages requiring Postal insurance services need to be taken to a post office.

Change or Cancel Your Request

You may change or cancel a pickup anytime before 2:00 AM CST on the day of pickup. You'll need your Carrier Pickup Confirmation Number and address.

Changes or cancellation must be submitted before 2:00 AM CST on the day of pickup to take effect. Otherwise, your Carrier Pickup request cannot be changed or cancelled online.

If this is the case, please leave notification (at the Package Location you indicated in your Carrier Pickup request) that provides details of your Carrier Pickup change or cancellation.

Note on Express Mail

Express Mail offers guaranteed overnight delivery to most areas.

The service commitment for Express Mail packages varies based on the time the item is mailed, where it is deposited, and its destination.

Due to the different cutoff times for post offices, Express Mail must be presented to an acceptance employee at a post office if you wish to know the Express Mail service commitment.

Call your local post office for guarantee details in your area.

Safety Concerns

If you are mailing an item that contains anything fragile without proper packaging, or is liquid, perishable, or potentially hazardous, it must be presented to a USPS employee for acceptance.

Letter carriers may use their discretion when picking up packages. Hazards such as snow, ice, obstructed pathways, and dogs may prevent the carrier from collecting a package.

Privacy Act Statement

The information you supply will be used to provide Carrier Pickup service at the address you request for next-day pickup. Please be aware that this service is voluntary, and that the requested information is required to provide the service. Collection of information for this service is authorized by 39 U.S.C. 403 and 404.

We do not disclose your personal information to anyone, except in accordance with the Privacy Act.

Authorized disclosures include limited circumstances, such as the following:

in a legal proceeding which the USPS is a party or has an interest, or pursuant to federal court order
to a congressional office at your request
to a contractor, such as a technology provider, customer service provider, or other service provider acting on behalf of the U.S. Postal Service
to a government law enforcement agency in accordance with law
to the sender or address of the mail piece in connection with the resolution of a claim to an expert consultant for the purpose of determining the value of a lost or damaged item, or to determine otherwise the validity of the claim."



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